#1. What is your policy regarding returns?
A. To return an item, an RMA (returned merchandise authorization) needs to be issued by us to initiate the process. There are two options to request an RMA:
Regretfully, there is a 20% restocking fee and the return shipping of all orders will be the buyer’s responsibility. We are happy, however, to say that in our seven years of internet sales, returns are extremely few. The reason for the restocking charge is due to customs requirements in Costa Rica for all incoming packages; they are very stringent and inevitably subjected to an import tax, including those being returned to the country of origin.
#2. The piece I want is very delicate, will it travel safely?
A. We have been shipping worldwide for more than twelve years. We use the very best of packing materials and our experienced employee in charge of packaging has made careful, creative packing his own art form. If an item is received damaged, please contact us immediately. Over the past ten years, damage claims have been less than one per cent.
#3. What shipping options does Galería Namu offer?
A. We offer two methods of shipping:
If you have your own account with any of the major private couriers, DHL, UPS or FedEx, simply provide your account number and we’ll use it to ship your package.
If you wish to pay for shipping with a private courier and do not have your own account, be prepared that it could be 4 times more costly than the certified Costa Rica mail service according to our experience.
You may contact us via email or call us (from the USA) on our 800 line.
#4. What will it cost to ship my order?
Each Galería Namu item has its specific shipping and packaging cost assigned to the item for USA and Canada at time of check-out.* The shipping fee is presented at the time of selection or once it is placed in your shopping basket and you progress through the payment process.
* Orders shipped to countries other than USA and Canada, require an inquiry; we will calculate and inform you of the actual shipping fee.
#5. What form of payment will you accept?
A. For your protection we are using PayPal services as our payment portal. A Paypal account is not required; you may use your credit card (Amex, Visa or Mastercard) as you would with any other online purchase. If, however, you prefer to make a credit card purchase directly though us, please contact us via our toll free number (from the USA only) and provide the item’s description, SKU number and price, as well as the shipping address of order.